How can we help you?

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 1 business days to be delivered to you and we ship within 1 business days.
• International orders take 2-5 business days to be delivered via UPS and we ship within same 1 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over €75 will have free shipping.
• Orders under €74 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

My order is delayed:

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, UPS.

Please note that the standard delivery time of 2-5 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Bianco Rosso Watches's, and courier’s, control. 

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Bianco Rosso Watches's and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to contact us if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status via the UPS Website.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments. Contact us for Bank Account Transfer
• Cash on Delivery is available in Cyprus and Greece only. Please contact us on support@biancorossowatches.com to arrange Cash On Delivery Order

Note that additional exchange fee may apply if your currency is other than Euros.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@biancorossowatches.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Free returns. Please note that If item was bought on a sale, customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout" to pay by credit card, or click PayPal if you want to pay by PayPal. Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.